Web client

The web client, also known as web chat, is a native channel that can be embedded in our customers’ websites. This allows users, while browsing those websites, to communicate directly with the OBMessage chatbot.

This chat can open automatically when the page loads or through a link within the page, so the bot is always ready to start the conversation. It can also be configured so the interaction starts only when the user clicks the chat icon.

Conversations can be managed through preconfigured question-and-answer flows, designed according to each customer’s needs. Each question or answer can include integrations with external systems, allowing users to make queries or interact with third-party applications.

In addition, it is possible to use the AI Agent, a fully customizable agent capable of understanding users naturally.

In both scenarios, whether through preconfigured flows or through the AI Agent, users can be routed at any point in the conversation to chatrooms handled by human agents, who interact through our OBMessage-Aless platform.

To configure the web client from the OBMessage-Aless platform, select the web client option when adding a platform. For more information, see the Add platform section.

Please note

To integrate the web client with your website, contact the technical support team: soporte@ofimatic.com.