Supported platforms¶
OBMessage offers a specialized service to manage integrations with the most widely used messaging channels and communication services worldwide, including WhatsApp®, Messenger®, Instagram®, Telegram®, and web clients.
This component acts as an intelligent middleware, responsible for receiving, processing, and distributing messages between the conversational bot Aless, human agents, and external platforms, ensuring a smooth, secure, and real-time experience.
How does it work?¶
The service requires an active subscription with the corresponding messaging provider, such as Meta or Telegram. This subscription allows data exchange through secure HTTP webhooks.
When a message is received at the configured endpoint, the following flow occurs:
- The communication provider, such as WhatsApp, Messenger, Instagram, or Telegram, sends the incoming message to OBMessage.
- The system identifies the user’s active session or creates a new one if it is the first interaction.
- The message is processed through the Aless conversational engine, which responds or guides the user according to the configured flow.
- The response is returned to the provider and delivered to the end user, replicating the bot behavior as if it were being used in the web version.
Supported integrations¶
OBMessage natively supports the following communication channels:
| Channel | Description | Integration type |
|---|---|---|
| WhatsApp Business API | Official integration with support for templates, multimedia, and secure sessions. | Webhook + application token |
| Facebook Messenger | Real-time communication with business Facebook pages. | Webhook + App ID/Secret |
| Instagram Direct | Direct messaging for professional Instagram accounts. | Webhook + Meta Graph App |
| Telegram Bot API | Fast and encrypted channel for automated chatbots. | Bot Token + Webhook |
| Web Chat / OBMessage Web Client | Native messaging channel embedded in websites. | Native integration |