Aless Aless is OBMessage’s intelligent conversational assistant, designed to provide automated, contextual, and personalized support across multiple digital channels and social networks.
It operates with a hybrid architecture that combines rule-based and keyword-based automation with advanced artificial intelligence models, such as OpenAI GPT and Google Gemini. This enables fast, coherent, and natural responses based on the context of each conversation.
🌐 Integration channels Channel Type Capability WhatsApp Business API Instant messaging Sending and receiving messages, templates, multimedia, and interactive buttons. OBMessage Webchat Web chat embeddable in websites or intranets Real-time conversations. Telegram Bot API Instant messaging Secure communication, custom commands, and attachments. Facebook Messenger Social network / direct support Bidirectional conversations, notifications, and handover to agents. Instagram Direct Social messaging Direct message support and automatic routing to agents or AI. Email and SMS via OBMessage Traditional channels Transactional communication, confirmations, and reminders.
🧠 Aless hybrid architecture Layer Function Example Rule-based Structured flows and predefined decisions. Appointment scheduling, guided forms, and identity validation. Keywords Quick activation of commands or specific responses. “Hours”, “Support”, or “Talk to an agent”. Conversational AI: GPT / Gemini Contextual understanding and natural language. “Could you help me tomorrow after 4?” → interprets the intent and schedules the appointment.
⚙️ Technical features Area Specifications AI models OpenAI GPT and Google Gemini. Hybrid engine Rules, keywords, and generative AI. Native integrations SmartQueue and OBMessage. External integrations Connection with CRM , ERP , Core Banking , HIS , or other enterprise platforms through REST API and webhooks . Supported channels WhatsApp, Webchat, Telegram, Facebook, Instagram, Email, and SMS. Orchestration REST API, webhooks, and external connectors. Security TLS 1.3, 2FA, RBAC, and conversation auditing. Multilanguage Spanish, English, and extendable support. Deployment SaaS model on Amazon Web Services (AWS) cloud.
🔒 Compliance and security Encryption and communication protection according to the channel used. Compliance with industry standards for security and data protection. Audit of logs, sessions, and access. Sensitive data control according to the channel and local regulations. View privacy policies and terms of use